Factual corrections, privacy enquiries, partnership questions and general feedback: this page sets out the right contact address and expected response time for each type of enquiry.
We are not Spin Samurai Casino. spinsamuraii.net is an independent review site covering Spin Samurai casino and nothing else. We do not run the casino, hold accounts or process deposits, withdrawals or KYC decisions. If your question is about a casino account, a pending withdrawal or a disputed bonus, contact the casino's own live chat first. If that does not resolve the issue, escalate to the Curaçao Gaming Authority (CGA). More context is in the Is It Legit section of the main review.
For questions about the review, the site or how it works, this is the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5–10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | When we can, usually within a week |
All enquiries arrive in one inbox and are routed internally. A tagged subject line helps with prioritisation; editorial corrections and payout-problem tip-offs are handled first.
If a figure in the Spin Samurai casino review appears wrong, outdated or inconsistent with what you observed, please tell us. Include the section, the specific claim, the correct figure if available and any supporting evidence such as a screenshot or support-chat transcript. Confirmed corrections are typically resolved within 48 hours. The full correction process is documented in the editorial policy.
Reader tip-offs are genuinely useful. Between scheduled re-tests, a reader who notices an operator change is the most reliable way stale information is caught. There is nothing on offer beyond a thank-you, but each verified tip-off prevents the next reader from acting on outdated information.
Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation, you have rights to access, correct and delete personal data held about you. Requests go to [email protected] with "Privacy" in the subject line. The standard response window is up to 30 days. Full details of what is collected, why and for how long are on the privacy policy page.
For a request that can be acted on efficiently, include the email address used to contact us, approximately when the contact occurred and exactly what action you are requesting: access, correction or deletion. Identity will be confirmed before any personal data is released.
Conversations with operator affiliate teams and adjacent businesses, including payment providers, game studios and compliance consultancies, are welcome on the practical side of coverage. Paid placements presented as editorial content, operator-supplied "review" copy and score-improvement requests are not entertained. The commercial model is disclosed in full on the affiliate disclosure page.
If you run an affiliate programme for an AU-facing online casino and want to propose a future review, that conversation is worth having, but only after the two-week test cycle in how we test casinos has completed. Coverage of operators that have not been personally tested is not published.
If gambling has stopped being enjoyable, please do not wait for a reply from this inbox. Free confidential support is available 24/7 from Gambling Help Online on 1800 858 858. For self-exclusion from Australian-licensed operators, the national register is BetStop. A full list of Australian support services is on the responsible gambling page.
